Ticket System

Members open tickets directly in Discord with a button click — you and your team handle them from the dashboard.

Setting up the panel

In the dashboard under Tickets → Create Panel, you choose where and how the panel gets posted. Pick the channel, write the message, and set the button text. Then hit Send Panel — done.

The bot posts a message with a button. Every click automatically opens a private ticket channel.

Categories

Instead of a single "Support" button, you can set up multiple categories — e.g. Questions, Application, Report. Each category can have:

• its own support role (only they see the ticket)
• its own emoji and color
• its own channel prefix (e.g. application-)

Canned Responses

You can set up text snippets in the dashboard. In a ticket channel, call them with !shortcut — the bot sends the stored response. Placeholders like {user} are replaced with the ticket creator's mention.

Useful for: standard greetings, common questions, application rejections.

Templates in the web dashboard

Through the Support Center in the dashboard, admins can manage categorized response templates and insert them directly into tickets — no typing needed. Great for teams who handle tickets from the browser.

Closing a ticket & transcripts

When a ticket is closed, Lythea automatically creates an HTML transcript and saves it. You can open or download it from the dashboard at any time. Members can optionally receive a copy via DM.